This domain comprises the supporting systems that are customer facing and interact with the collected customer information and the operation support systems. Solutions that make up the Business Support Solutions are: Billing, Customer Care, Sales and Marketing, Order Handling, Service Level Management, Problem Handling, etc. Whether you are an incumbent or competitive carrier, or delivering voice or data services over fixed or 2.5 or 3G mobile networks - our solutions can help you improve your internal processes, reduce your OPEX and retain customers.
Our BSS solutions are state-of-the-art and delivered in close cooperation with our ISV partners. They enable you to identify profitable customers, grow them through cross and up-selling, retain market share and increase ARPU. These include:
Billing Convergence
Converged billing is a significant issue for telecom operators who must share revenue between multiple service, content or technology providers and whose customers expect to receive a single bill for all the services they enjoy. Atos Origin helps telecom companies draft the right strategy to create billing systems for the future, including selecting the right solutions, upgrading existing services, replacing legacy systems, integration with new systems or running the whole billing system (including the infrastructure and business process). It also helps identify the organizational changes required to fully benefit from the new billing systems.
Customer Relationships Management (CRM)
Atos Origin’s CRM solution comprises consulting, in terms of advising telecom companies on how to use CRM to drive their business forward, and the supply and integration of third-party products. These products cover multi-channel contact centers; operational CRM applications and analytical CRM applications to identify where there is opportunity from existing customers; and service management applications to increase customer use of various services. The overall solution can help telecom operators grow in an already saturated wireless market. Atos Origin works in partnership with leading CRM companies including Cisco Systems, Genesys, Telera, Oracle/Peoplesoft/Siebel, ePiphany and SAS.
Revenue Assurance
Atos Origin’s Revenue Assurance solution comprises processes that ensure that all billable activities are captured, rated and billed accurately in accordance with customer agreements and legislation (e.g. Sarbanes Oxley). It also includes provisioning for fraud detection, bad debt management and cost management, to reduce revenue leakage and improve revenue from other carriers. With this solution, operators can be sure that their customer data is accurate and received in a timely way, and that each step of the service delivery is processed correctly and on time.
Prepaid / Churn Management
Churn is the predominant challenge faced by prepaid operators today and attractive promotion or loyalty programs alone are insufficient to address the issue. Operators need to attract lifetime customers with a competitive edge strategy that acquires and retains them. Our strategic solution fuses the needs of Financial controllers, Engineers, Marketers and Subscribers with best practices, processes, and technologies.
Fraud
Atos Origin offers company-wide fraud-related expertise and is a leading provider of EIR (Equipment Identity Register) systems for mobile operators. To counter the pre-paid fraud typical of scratch card distribution, AO also has an e-voucher service that distributes PINs electronically to small handheld terminals located in the retailer.
Marben Products
MARBEN™ is a line of leading software products developed by Atos Origin encompassing:> ASN.1 Product Line providing a powerful set of ASN.1 tools to speed up the development of ASN.1 based applications> CDR Collection (Call Detail Record Collection) for billing applications> OSIAM Product Line for optical network management (SONET/SDH, DWDM, GMPLS, OSI, IP), > TAP3 Solution for encoding/decoding, viewing and converting TAP3 call event details> TMN Solution, for network management